VII. Complete the letter. Use the following sentences (A-E). Dear Sir or Madam, (31) __________ I am extremely unhappy with the service I received. I bought a top from the store last weekend but when I got home, I discovered it had a hole in the sleeve that I had not noticed while I was trying it on. I had kept my receipt and so returned to the store this morning to exchange the top. At the store, I approached one of the assistants (whose name was Lan, according to her badge) and explained the situation. (32) __________ I tried to reason with her, but she would not listen. She said it was the customers’ responsibility to check for damage before leaving the shop. (33) __________ In the end, I left the shop feeling absolutely humiliated, extremely annoyed and without a new top. (34) __________ It is simply unfair to treat paying customers in this way. (35) __________ Yours faithfully, Emma Jennings -------------------- Bạn hãy đọc đoạn văn trên và trả lời câu hỏi. (34) __________ It is simply unfair to treat paying customers in this way. .
A. To make matters worse, she raised her voice and attracted the attention of several of the other customers in the store.
B. I look forward to your reply.
C. I am writing to make a formal complaint about an incident that took place earlier today at the Nguyễn Chí Thanh branch of your clothing store.
D. I ask that you investigate the matter and that you replace my damaged top.
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